CAG SR 2017-2018

C hangi continues to push the boundaries of what an airport can be to create unique experiences for all who pass through its doors. Sustainability is an integral part of Changi’s business and has been embedded in its operations and developments to ensure sustainable growth for generations to come. Changi’s sustainability efforts ensure that the airport continues to expand its network to the rest of the world in a way that minimises impact to the environment and communities. ABOUT CHANGI AIRPORT GROUP Changi Airport Group (Singapore) Pte Ltd (CAG) was formed on 16 June 2009 and the corporatisation of Changi Airport followed on 1 July 2009. As the company managing Changi Airport, CAG undertakes key functions focusing on airport operations and management, air hub development, commercial activities and airport emergency services. Introduction “ Beyond an airport ” Contents 1 INTRODUCTION 1 • About Changi Airport Group 2 • Sustainability Highlights 4 • CEO’s Message 7 • About the Report 8 CAG’S SUSTAINABILITY APPROACH 8 • Sustainability Governance 10 • Stakeholder Engagement 12 • Materiality Assessment 14 • Sustainable Changi 16 • CAG’s Contribution to the Sustainable Development Goals 17 • CAG’s Sustainability Targets 18 FULFILLING CAREERS 20 • Profile 22 • Fair Employment Practices 28 • People Development 32 SAFEGUARDING LIVES 34 • Good Corporate Governance 38 • Airport Safety 46 INVIGORATING TRAVELS 48 • Airport Experience and Passenger Satisfaction 54 ENRICHING COMMUNITIES 56 • Community Investment 64 THRIVING ECONOMY 66 • Contribution to the Economic Development of Singapore 76 FLOURISHING PLANET 78 • Environmental Footprint – CAG 80 • Energy and Emissions Management 92 • Water and Effluents Management 96 • Waste Management 102 • A Traveller’s Environmental Journey APPENDIX A: GHG Emissions Quantification Methodology APPENDIX B: UN SDGs Index APPENDIX C: GRI Content Index FEEDBACK We warmly welcome all stakeholders to share their feedback, insights and perspectives about our approach to sustainability and sustainability reporting.These may be directed to sustainability@changiairport.com. 102-53 102-1 102-2 102-5 102-7

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